Frequently Asked Questions
Where is SVELTE Lifestyle based?
We are based in Dallas, Texas
Are your products cruelty-free?
Yes, every product we sell is cruelty-free
Are you accepting brand influencers to test your products?
We are always on the lookout for influencers to test out our products! For more information, please send an email to email@example.com and we will respond promptly.
I have questions regarding shipping and delivery; what do you offer?
For details relating to our shipping rates and zones please check out the information found on our Shipping Info page.
If my return is approved, how long will it take to receive my refund?
Once approved we will process your refund right away, typically within 48 hours during regular business hours. Your bank may take longer to recognize the refund so be sure to contact them once you receive our email notification.
What are your return and exchange policies?
Find out everything you need to know regarding returns and exchanges on our dedicated Returns & Exchange page.
Do you offer gift cards for your store?
We do! SVELTE Lifestyle offers e-cards, for redemption on our website. Our digital gift cards have no additional processing fees and never expire. SVELTE e-cards cannot be redeemed on any of our retail partner websites or in-store.
I receive a gift card from your store - can I return or exchange?
Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Returns & Exchange page and we’ll take care of the rest.
What forms of payment do you accept?
On this SVELTE Lifestyle website, we offer ShopPay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.